SHIPPING & FAQS

-How can I contact UltraD INC customer service?
-Which countries do we ship to?
-When will my order ship out?
-What delivery methods do you offer, and how long does it take?
-Can I track my order?

-How can I contact UltraD INC customer service?

If you have any questions or queries about your order or ordering that aren't answered by the information on this page, we are happy to help you. Please use either send us an email at info@ultradinc.com or click on the following link to open up your email client - Email Us!

-Which countries do we ship to?

American Samoa, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Chile, China, Colombia, Costa, Rica, Cyprus, Czech Republic, Denmark, Dominican, Republic, Ecuador, Egypt, El Salvador, Fiji, Finland, France, Germany, Greece, Greenland, Guam, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Korea, Liechtenstein, Luxembourg, Mexico, Monaco, Netherlands, Antilles, New Caledonia, New, Zealand, Nicaragua, Norfolk Island, Norway, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Spain, Sweden, Switzerland, United Kingdom, United States, Uruguay, US Minor Outlying Islands, Vatican City, Virgin Islands U.S.
If your country is not listed here, please sign up with MyUs.com below.

International Shipping with MyUS.com

We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.

Note:Use MyUS.com's Personal Shopper service to make a purchase from UltraD INC. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

Follow these two steps for international delivery:

1. Get your own U.S. address in America at www.MyUS.com.

2. Use your new U.S. address, provided by MyUS.com, when placing your order with us.

If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.

-When will my order ship out?

Most orders of in-stock merchandise ship out the business day after you place your order, although sometimes it might take longer. Should we be temporarily out of stock or completely out of stock on an item, we will try to notify you as soon as possible. Once your order has been shipped you'll receive another email to let you know it's on its way. We do not ship on weekends or on these holidays: New Year's Day, Day after New Year's Day, Martin Luther King Jr Day, President's Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteren's Day, Thanksgiving and the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve. Pretty much any holiday in which the post office and/or UPS are not picking up or delivering packages.

-What delivery methods do you offer, and how long does it take?

There are a variety shipping methods available which depends on whether you are ordering within the US or international, and how fast you want it. They are: For US Orders: Standard shipping uses the USPS Post Office and on average takes 4-8 business days for delivery. If your shipping address is a PO Box or an APO/FPO address, your order will be shipped via the US Postal Service. Our Expedited Shipping service utilizes UPS to deliver those orders. When using our Expedited Shipping method, please remember that our warehouse requires one business day for order processing. Thus, expect an Expedited shipment to arrive between two and four business days after the order was placed. Please note that we do strive to get our orders out as quickly as possible. Most expedited orders placed before 4pm EST will ship out that same business day. Orders shipped via UPS will not be delivered on Saturday, Sunday, or national holidays. Also, please note that UPS does not ship to PO Boxes, so if you choose expedited delivery, it cannot ship to a PO Box. For International Orders: Standard shipping usually takes 2-5 weeks for delivery, and we also have an expedited shipping option which utilizes the USPS Priority Mail International service. Service times for International Expedited delivery can range from 8-14 business days and will come with a tracking number. PLEASE NOTE: International orders may sometimes take longer due to delays in customs. International and military orders may experience delays in shipping due to inbound and outbound processing. No tracking information is available for Standard shipping international orders.

-Can I track my order?

Tracking information for all shipping methods is available through your order information page; this link is available in your order confirmation email. Please note that most international orders do not have tracking numbers assigned to them. All domestic orders including expedited orders will come with a tracking or delivery confirmation number. If it is an expedited order, you can track it at www.ups.com. If it is a Standard Shipping domestic order, you may track the package at www.usps.com

-How much do the different shipping methods cost?

If you look at the bottom of our shopping cart, there is a shipping calculator. Please select the method of shipment that you want on your order and input your zip code in the proper field.

-Does UPS expedited shipping come with a guarantee?

If your order arrives later than it should have, please contact us via the links above. We are not responsible for delivery delays caused by inclement weather. Please keep in mind that UPS expedited shipping refers to the time in shipping, and not the total time it will take to receive your order. All orders require a processing period of 1 business day. Please keep in mind that all transit times are in business days (does not include holidays or weekends)

-Will I be charged a customs fee for my order?

All orders shipped outside the United States may be assessed customs fees by the government of the destination country. The shipping fees we charge for your order do not include custom fees. If you're unsure of your country's laws and policies regarding customs fees, please contact your local customs office. We strongly recommend you familiarize yourself with the customs charges in your country before you place an order. We are prohibited by law from declaring ordered merchandise as "Gift" on customs forms.

-My order has already shipped. Can I have the delivery address changed?

We cannot change the shipping address for orders that have already gone out, and the US Postal Service is not able to change delivery addresses once an order has been shipped. UPS can occasionally change the shipping address, but not very often. You can contact them at 1-800-PICK-UPS, with your tracking number, to see if your address can be changed, but the chances they'll be able to do it are low, and changing the address will almost always delay the delivery for a few days.

-Can you tell UPS or the Post Office to leave my order on my porch if I'm not home to receive it?

The decision on whether to leave a package outside your home belongs to the carrier delivering your package. Most likely, if you're not home, the driver will leave the package in a safe location, if one is available. We don't have any way of instructing the carrier driver to leave your package by your house if you're not in, however; the decision is theirs.

-Can I place an order and pick it up at your warehouse?

Sorry, all orders must be sent through the mail.

-Is your site secure?

Your ecommerce transactions occur within Yahoo! Store, and your payment processing is handled by PayPal, both using industry-standard SSL encryption. For Yahoo! Store's general security statement, please click here. For more on PayPal security, click here. If you have questions about secure commerce, please contact our customer service using the links above.

-I can't add more than one item to my shopping cart. What's going on?

If you can't add more than one item to your shopping cart, you probably need to enable cookies on your web browser. Cookies, small bits of information stored on your computer by your web browser, do not contain personal information or otherwise compromise your privacy. If enabling cookies doesn't work, you can try accessing the site with a different browser, or contacting customer service to place an order.

-What forms of payment do you accept?

All prices are in US Dollars. We accept Visa, Mastercard, American Express, Discover and PayPal. We do not accept payment by check, money order or purchase order, and we do not accept orders through the mail. Please note that online orders may be executed with real-time credit card processing, and your card may be charged before your order ships.

-What is the "card verification number"?

If you're paying with Visa, Mastercard or Discover, you must provide the credit card verification number in order to place your order. This is the three-digit number located on the far right side of the signature line, on the back of your card. For American Express, it's the four digits on the front of the card. If you cannot read this number on your card, please contact your issuing bank or financial institution. We cannot accept orders without this number.

-There seems to be an issue with my credit card, but I don't think there's a problem with it. What's going on?

Your card might be declined for various reasons. Please check to make sure that the name and address entered in the "Billing Information" field are entered exactly as this information appears on the statements you receive from the issuing bank or financial institution. Also, confirm that the credit card number, expiration date and card verification number are correct. If this doesn't work, please contact your issuing bank or financial institution to verify your information, and make sure there are no holds placed on your account.

-Is my personal information kept private?

We do not resell or distribute your addresses, phone number, email address or any other personal information to anyone. Your phone number and email address will only be used if we, or the courier delivering your package, need to contact you with a question about your order. As a Yahoo! Store, we are also bound by Yahoo! Store's policies, as outlined here: Yahoo Store Site Guidelines

-Can I change or cancel my order after it is placed?

We process orders very quickly in order to ensure the fastest delivery possible. Because of this, we cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order.

-What happens if I order something out of stock?

We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.

-Can I get my package delivered on the weekend?

No, we do not offer weekend delivery. However, the US Postal Service does deliver some items on Saturdays, so if you choose Standard Shipping, your order might arrive on a Saturday with your regular mail delivery.

-Can I return or exchange an item I've purchased?

Items in their original condition may be returned within 30 days of purchase for a full refund or an exchange. Note that the shipping fee is not refundable. We cannot accept clothing that has been worn or washed for returns or exchanges. Please return the items in the original shipping container with original packing materials to:
UltraD INC (WEBSITE)
1370 Union Hill Industrial Ct
Ste H
Alpharetta, GA 30004
Please make sure to include your order number, reasons for the return or exchange, and contact info (email and/or phone number) with the return. (please note that our returns and exchanges address is different from the shipping address that is on the packing slip/shipping label. We have a separate office that handles our returns and exchanges. Should you happen to send the return to the address on the packing slip/shipping label, your return/refund/exchange may be delayed several weeks) All returns require a 1-2 week processing period once the items arrive in our warehouse. Please send your return with an insured courier, preferably one with a tracking number. We are not responsible for items lost in transit.